Using artificial intelligence (AI) in language translation requires a hybrid system, balancing technology with strong regulation and human oversight, according to PAB Languages Centre.
In its report, AI in Translation: Lessons from the front line at PAB, the organisation found that 60% of participating businesses use AI translation tools to enhance their communications.
However, the study, based on feedback from PAB’s linguists and project managers, found fewer than 30% of organisations have clear governance frameworks in place for AI use. The report also found that 40% of employees report using AI tools without formal approval, guidance or training from their organisation.
PAB works with law firms and regulated organisations supporting certified legal translation and multilingual communication. PAB Chief Executive, Iwona Lebiedowicz, said AI translations have their place, but must be embedded thoughtfully, not blindly.
She said: “If used responsibly, AI can support efficiency and enhance workflows, but only alongside professional linguistic expertise, supported by strong governance, transparent processes and human judgment where accuracy matters most.
Organisations should also ensure AI tools comply with their information governance, confidentiality and data protection obligations before client information is processed.
“In the legal sector, every clause is reviewed for risk, accountability and professional responsibility, and our practitioners report that editing AI-generated legal translations can take as long as, or longer than, human translation, offsetting any speed gains.”
PAB’s project managers report that AI frequently produces multiple variants of the same term or phrase within a single document and said that real consistency requires human oversight and structured processes. Inaccurate legal translations can delay international contracts, create compliance risks and damage commercial relationships.
Ms Lebiedowicz added: “Based on feedback from PAB's legal linguists and project managers, AI struggles with the ambiguity of the legal sector. Even with controlled terminology and glossary management, practitioners report that AI can produce multiple variants of the same term, inconsistent terminology, fragmented meaning and cultural inaccuracies.
“The gap between ‘sounds right’ and ‘is right’ is where risk quietly enters. Language models can produce well-formed, fluent translations, but fluency on the surface alone does not guarantee reliability.”
She explained that detailed instructions, approved glossaries and document-level context can significantly improve AI accuracy. However, developing, maintaining and continuously refining these resources requires ongoing investment in governance, quality assurance and expert oversight, which should be considered when evaluating the true efficiency of AI-enabled translation.
PAB Languages Centre is hosting a free webinar in September to give organisations guidance on:
- Compliance and confidentiality when adopting AI within legal environments
- Protecting client trust in an AI-enabled practice
- Ensuring people and technology evolve together
- Practical frameworks organisations can implement immediately.
About PAB Languages Centre Ltd
PAB Languages Centre Ltd delivers certified translation and multilingual communication services, underpinned by the highest standards of quality and security, including Cyber Essentials Plus, ISO 9001:2015 and ISO/IEC 27001:2022.
PAB helps UK organisations streamline operations and improve efficiency through an intuitive, easy-to-use platform designed around real business needs. With 24/7 their multilingual contact centre, organisations can now offer seamless conversations at every point of contact, enabling customers to communicate clearly, confidently, and without language barriers any time, in any language.
PAB Languages Centre Ltd provides certified translation and multilingual communication services for legal, regulated and international organisations. Trusted by law firms, FTSE 100 companies, and global businesses, PAB delivers accurate, secure and compliant language solutions, supported by Cyber Essentials Plus, ISO 9001:2015 and ISO/IEC 27001:2022 accreditation.
Alongside certified translation services, PAB enables organisations to communicate confidently across languages through its secure 24/7 multilingual contact centre, helping clients deliver seamless customer experiences while maintaining the highest standards of quality, confidentiality and compliance.
